Our Commitment to Accessibility

TownSquare is committed to ensuring digital accessibility for all users, including those with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

WCAG 2.1 Level AA Compliance: TownSquare strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Accessibility Features

TownSquare includes the following accessibility features:

Keyboard Navigation

  • Full keyboard navigation support for all interactive elements
  • Visible focus indicators (purple outline) for all focusable elements
  • Skip links to bypass repetitive navigation (press Tab on page load)
  • Keyboard shortcuts for common actions (press ? to view all shortcuts)
  • Focus trap in modals and dialogs to prevent focus loss

Screen Reader Support

  • ARIA labels and landmarks for semantic navigation
  • ARIA live regions for dynamic content updates
  • Meaningful alt text for all images
  • Descriptive link text and button labels
  • Proper heading hierarchy (H1 through H6)
  • Form labels properly associated with inputs

Visual Accessibility

  • WCAG AA compliant color contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text)
  • Text can be resized up to 200% without loss of content or functionality
  • No reliance on color alone to convey information
  • High contrast mode support for users who need enhanced contrast
  • Dark and light theme options

Content and Forms

  • Clear and consistent page structure
  • Descriptive page titles and headings
  • Form fields with clear labels and instructions
  • Error messages associated with form fields
  • Required field indicators
  • Time limits can be extended or disabled

Motion and Animation

  • Reduced motion support for users with vestibular disorders
  • No automatically playing audio or video
  • Pause, stop, and hide controls for moving content
  • No content that flashes more than 3 times per second

Mobile Accessibility

  • Touch targets at least 44x44 pixels
  • Responsive design that works on all screen sizes
  • Zoom enabled (not disabled with viewport meta tag)
  • Portrait and landscape orientation support

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. TownSquare is fully conformant with WCAG 2.1 Level AA.

Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Standards Applied

Assistive Technologies

TownSquare has been tested with the following assistive technologies:

Screen Readers

  • NVDA (Windows) - Latest version with Firefox and Chrome
  • JAWS (Windows) - Version 2023 and later with Internet Explorer and Chrome
  • VoiceOver (macOS/iOS) - Latest version with Safari
  • TalkBack (Android) - Latest version with Chrome
  • Narrator (Windows) - Latest version with Edge

Browser Support

  • Chrome (latest version and one prior version)
  • Firefox (latest version and one prior version)
  • Safari (latest version and one prior version)
  • Edge (latest version and one prior version)

Other Assistive Technologies

  • Keyboard-only navigation
  • Voice control software (Dragon NaturallySpeaking)
  • Screen magnification software (ZoomText)
  • Browser zoom (up to 200%)

Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. We are actively working to address the following known issues:

  • Third-party embeds: Some embedded content from third-party services may not be fully accessible. We are working with providers to improve this.
  • User-generated content: Content posted by users may not always meet accessibility standards. We provide guidance to users on creating accessible content.
  • PDF documents: Some older PDF documents may not be fully accessible. We are working to remediate these documents.
  • Complex data visualizations: Some charts and graphs may be challenging for screen reader users. We provide alternative text descriptions and data tables where possible.

Testing and Evaluation

We regularly test our platform using:

  • Automated testing: axe DevTools, WAVE, Lighthouse, Pa11y
  • Manual testing: Keyboard navigation, screen reader testing, color contrast analysis
  • User testing: Testing with real users with disabilities
  • Code reviews: Accessibility checklist for all new features

Continuous improvement: We conduct accessibility audits quarterly and after major updates to ensure ongoing compliance.

Feedback and Contact

We welcome your feedback on the accessibility of TownSquare. Please let us know if you encounter accessibility barriers:

How to Report Accessibility Issues

When reporting an accessibility issue, please include:

  • The page URL where you encountered the issue
  • A description of the problem
  • The assistive technology you're using (if applicable)
  • Your browser and operating system

We aim to respond to accessibility feedback within 2 business days and to provide a resolution within 10 business days. In some cases, complex issues may take longer to address, but we will keep you informed of our progress.

Accessibility Resources

Learn more about web accessibility:

Technical Specifications

Accessibility of TownSquare relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML5
  • CSS3
  • JavaScript (ES6+)
  • WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

Our Accessibility Approach

TownSquare takes the following organizational measures to ensure accessibility:

  • Accessibility policy: Accessibility is integrated into our company policies
  • Training: All developers and designers receive accessibility training
  • Clear targets: We set specific, measurable accessibility goals
  • Quality assurance: Accessibility is part of our QA process
  • User feedback: We actively solicit and act on feedback from users with disabilities
  • Ongoing monitoring: We continuously monitor and improve accessibility

This accessibility statement was created on November 6, 2025 and was last reviewed on November 6, 2025.

TownSquare is committed to compliance with applicable accessibility laws and regulations, including:

  • Americans with Disabilities Act (ADA)
  • Section 508 of the Rehabilitation Act
  • European Accessibility Act (EAA)
  • EN 301 549